Services Overview

Many services for students fall under the Student Affairs umbrella including:

There are also many other services and resources on campus that students may find beneficial including:

Student Affairs Services

Athletics and Recreation

The Department of Athletics and Recreation provides opportunities for students to participate in inter-university athletics, clubs, intramurals, outdoor recreation, instructional programs, fitness and a variety of recreational activities, both formal and informal.

Athletics and Recreation website
Register for activities on-line
Building: David Braley Athletic Centre and the Ivor Wynne Centre

Housing & Conference Services

Housing and Conference Services strives to assist on-campus residents to meet their academic and personal goals in an environment that encourages and supports excellence.The Residence Life team provides the student with an intellectual and social community conducive to the pursuit of academic study and individual growth. Email to discover more about living in Residence.

Housing and Conference Services website
Phone: 905-525-9140 ext. 24342
Building: Commons Building Room 101

Indigenous Student Services

Indigenous Student Services was created in order to support First Nations, Inuit, and Métis students attending McMaster. Prospective students can contact staff for tours, information, or help through the application and transition processes. Current students can benefit from academic and social support, as well as information on Indigenous health and wellness. Events and workshops related to Indigenous culture and contemporary issues are open to community members. All students from all walks of life are welcome.

Indigenous Student Services website
Phone: 905-525-9140 ext. 27426
Building: L.R. Wilson Hall Room 1811

International Student Services (ISS)

ISS provides support for international students and exchange students through activities geared to student success and development:

  • Advise students on immigration, health insurance and academic matters
  • Deliver workshops related to careers, employment, academic support and community involvement
  • Implement exchange programs between McMaster University and partner universities
  • Organize reception and orientation sessions for new international students
  • Provide information on campus and community services
  • Liaise with sponsoring agencies, foreign governments, consulates and embassies

International Student Services website
Phone: 905-525-9140 ext. 24254
Building: Gilmour Hall Room 110

Office of the Registrar

The Office of the Registrar provides a number of services to students in addition to being the primary information source on admissions, enrolment, exams and scheduling, convocation ceremonies as well as important dates and events throughout the year.

Office of the Registrar website
Phone: 905-525-4600
Building: Gilmour Hall Room 108
Ask McMaster – Current Students
Ask McMaster – Future Students

Student Financial Aid and Scholarships (SFAS)

The Office of Student Financial Aid & Scholarships administers government and institutionally-funded financial aid programs.

In addition to assisting students through OSAP, bursaries, work programs and undergraduate scholarships, the office provides financial and budgeting advice to current McMaster students and applicants to help them identify and address their post-secondary education expenses.

Student Financial Aid and Scholarships (SFAS) website
Phone: 905-525-9140 ext. 24319
Building: Gilmour Hall Room 120

Off-Campus Resource Centre (OCRC)

The Off-Campus Resource Centre is available to all students who have off-campus housing related concerns. The office runs an on-line listing service if you are looking for a place to live, but also offers guidance and counseling when dealing with landlord or housemate issues throughout the year. Various resources are available on the website and in the office.

Off-Campus Resource Centre website
Phone: 905-525-9140 ext. 24086
McMaster University Student Centre Room B112

Student Accessibility Services (SAS)

Student Accessibility Services (SAS) supports students who have been diagnosed with a disability or disorder, such as a learning disability, ADHD, mental health diagnosis, chronic medical condition, sensory, neurological or mobility limitation.

Students with disabilities are strongly encouraged to contact our office as early as possible in the year, before classes start in September, to allow ample time to arrange for appropriate accommodations.

If you have any questions or would like more information about any of our services, please visit or call our office or explore our website.

Student Accessibility Services website
SAS Facebook
Phone: 905-525-9140 ext. 28652
Building: McMaster University Student Centre Room B107

Student Success Centre (SSC)

Learn, Experience, Soar!

At the Student Success Centre our purpose is to engage students and recent alumni in diverse learning opportunities that support academic, professional and personal growth. From orientation and transition programs, to academic skills, leadership development and community engagement, as well as career exploration and job search; we are here to help students and new grads achieve their goals, explore potential and contribute to the prosperity of their community.

In our centre, we also provide services specific to international and exchange students as well as first generation students.

We invite you to come into our centre, talk to staff, explore the resources, services and programs and connect with us online through our website and on our social networks. Find out how the Student Success Centre can help you Learn, Experience and Soar.

Student Success Centre website
SSC Facebook
Hours of Operation
Phone: 905-525-9140 ext. 24254
Building: Gilmour Hall Room 110

Student Support and Case Management

Student Support and Case Management promotes student rights and responsibilities through the administration of the Student Code of Conduct, Residence Code of Conduct and the Athletic Code of Conduct. By addressing behavioural expectations for student civility and personal conduct we contribute to the University’s efforts to create and enhance the ethical environment of the campus community. We strive for the implementation of a fair and efficient Student Conduct Process with an emphasis on informal resolution and educational and restorative outcomes.

We are committed to providing an opportunity for peer involvement in each of the three codes of conduct in order to enhance the student experience and ensure our goal of a fair and efficient process.

We continue to work with each department in Student Affairs, the many student groups and the broader University community to create an environment that is safe, inclusive, fair, and conducive to learning.

Student Support and Case Management website
Phone: 905-525-9140 ext. 20750

Student Wellness Centre

Enhancing Education through Health and Health through Education

Want to speak with a counsellor? Need Medical Attention? Trying to learn more about yourself and your health? The Student Wellness Centre provides a wide range of medical, counselling and wellness education services for you to access during your time at McMaster. Attend a drop-in consultation with a counsellor in MUSC B101 for common concerns such as substance use, relationship issues, low self-esteem, mental health support and much more. Book an appointment in MUSC B101 with a doctor or a nurse for the assessment and treatment of illness and injury, health check-ups, immunizations, allergy injections, sexual health counselling and testing, as well as specialty health services such as sports medicine, psychiatry and naturopathy. Or, consider coming to relax, grab a tea, read or pick up wellness resources, study, get condoms, and attend a wellness program at the Student Wellness Education Lower Lounge (SWELL) in MUSC B118.

Student Wellness Centre website
Phone: 905-525-9140 ext. 27700
Building: McMaster University Student Centre Rooms B101 and B118

Other Campus Services and Resources

Campus Store – McMaster University Bookstore

Since 1931 the Campus Store has been committed to serving the McMaster community. In addition to being the student’s source for textbooks, the Campus Store also provides a wide range of services and products such as clothing, giftware, computers, stationery, a large selection of general interest books. The Campus Store also provides over $500,000 a year to the campus community, enhancing student services, providing funding for student groups and contributing to the quality of student life on campus.

Campus Store website
Building: Gilmour Hall – Room B101

Chaplaincy Centre

The campus Chaplaincy Centre operates independently of other university offices and offers a wide range of services to the McMaster community, including:

  • confidential personal counselling and pastoral direction
  • study group and retreats
  • Thursday dinner discussions and informal lunch discussions
  • outdoor activities – dogsledding, rock climbing, etc.
  • advocacy for marginalized groups and individuals

The Centre provides a focus for open Christian community as well as for interfaith dialogue and cooperative activity within the university. E-mail or visit the website for detailed information.

Chaplaincy Centre website
Phone: 905-525-9140 ext. 24207
Building: McMaster University Student Centre – Room 231

Hospitality Services

McMaster Hospitality Services is dedicated to providing healthy, nutritious and flavourful food including vegetarian choices, international food menus, healthy options, as well as quick snacks and made-to-order entrees. Meal plans are available to suit both on-campus and off-campus students.

Hospitality Services website
Meal Card website

McMaster Students Union

The McMaster Students Union has two main focuses which include political representation and enhancing student life. Undergraduate students at McMaster University, taking a full course load, are members of the MSU. In addition to political representation at McMaster, locally, provincially and federally, the MSU offers more than 25 services and businesses and employs more than 350 students per year.

Some services offered by the MSU are SWHAT (walk home team), EFRT (emergency responders), more than 200 clubs, TwelvEighty Bar and Grill, Union Market convenience store, Compass Information Centre, student health and dental plans, HSR bus pass, Underground Media and Design, the Silhouette newspaper, CFMU radio, the LGBT Resource Center, the Maroons spirit group, the Student Community Support Network, the MSU Child Care Centre, Diversity Services and many more.

McMaster Student Union (MSU) website
Phone: 905-525-9140 ext. 21000
Building: McMaster University Student Centre – Room 201

Office of Academic Integrity

This office provides information and advice on the university’s Academic Integrity Policy. In addition, the office is involved with preventing cases of academic dishonesty and educating the university community on academic integrity issues.

Office of Academic Integrity website
Phone: 905-525-9140 ext. 24303
Building: McMaster University Student Centre – Room 211

Office of Human Rights and Equity Services

The Human Rights Office is a service to all members of the University community, including faculty, staff, students, administrators, supervisors, students groups, employee groups, and others.
Our job is to implement the University’s Sexual Harassment Policy and its Anti-Discrimination Policy and to provide services with regard to all types of human rights issues on campus. These services include: Consultation and Advice, Awareness and Education and Resolution of Complaints.

Office of Human Rights and Equity Services website
Phone: 905-525-9140 ext. 27581
Building: McMaster University Student Centre – Room 212

Ombuds Office

This office provides information, advice and assistance to help resolve University-related complaints and concerns of both an academic and non-academic nature. It is a neutral, confidential service dedicated to ensuring the fair treatment of all members of the McMaster community.

Ombuds Office website
Phone: 905-525-9140 ext. 24151
Building: McMaster University Student Centre – Room 210

Security and Parking Services

McMaster Security Services employs Special Constables who patrol the campus 24 hours a day. Our officers respond to and assist in all emergencies and safety situations on campus.

Parking passes are available by application on line or in person at the Parking Office. Parking Services administers all parking lots of the University. Parking is available to all McMaster community members and most lots are regulated 24 hours a day.

Security and Parking Services website
Phone: 905-525-9140 ext. 24281 (Security)
Phone: 905-525-9140 ext. 24232 (Parking)
For Emergencies, dial ‘88’ from any Campus Phone
Building: E.T. Clarke Centre, Room 102

Student Accounts and Cashiers Office

Please review the website to investigate fees, payment plans and payment methods.

Student Accounts and Cashiers Office website
Phone: 905-525-9140 ext. 24478
Building: Gilmour Hall – Room 209

University Secretariat

The office provides information and advice on University policies such as the Student Appeal Procedures, the Student Code of Conduct and the Freedom of Information and Protection of Privacy Act.

University Secretariat website
Phone: 905-525-9140 ext. 24337
Building: Gilmour Hall – Room 210

University Technology Services (UTS)

University Technology Services (UTS) offers a variety of services to McMaster students. The services start with the activation of your MACID account and MAC ID enabled services. Your MAC ID provides authenticated access to a range of technology services including Email, Mosaic, Student Computing Labs, Fee for Service Printing (in the labs), Virtual Private Networking (VPN) etc.

Each student in residence also has a data and phone connection supported through MacOnline and many student related areas on campus have wireless access.

UTS website